Return of goods in case of incorrectly ordered goods:
We gladly accept incorrectly ordered goods*, in an unused condition, within the next 10 days from date of invoice.
Please notify us by phone or e-mail before the return shipment at firstname.lastname@example.org.
* except hose accessories, custom-made products or items that we ordered specially for the customer.
Return of goods in case of damaged goods / quality defects:
If our goods arrive damaged or you notice a quality defect, we kindly ask you to immediately notify us in writing (with photo of the damage).
The goods under complaint must be in the delivery condition and completely unused.
In the event the packaging is severely damaged on delivery, draw the deliverer’s attention to it and accept the goods only "with reservation". If the goods are actually defective as a result of the damaged packaging, take photos for the purpose of making a complaint to our carrying agent and inform us immediately.
If you send a device for repair, please enclose the contact details of a contact person and a problem description.
We will send you a quote as soon as possible which is valid for 45 days.
In case of a warranty, it would be helpful to provide us with the serial number or delivery date.
Equipment on loan:
We will gladly provide you our dispensers on loan for approx. one to two weeks against the receipt of shipping costs (Austria: EUR 10.90, Germany: EUR 14.50).
If you are satisfied and want to keep the device, we will send you an invoice.
If you want to return the device, please note the following:
• return the equipment on loan in its original packaging
• return the equipment on loan with all accessories (consumables such as cartridges and tips do not have to be returned after use)
Please note that we have to charge for damaged or dirty equipment / parts.